Installation, Approvals and Customer Responsibilities
Effective date: 5 November 2026
Scope of Supply
Comfy primarily supplies the products described in your accepted quotation.
Delivery, installation, assembly and other services are included only where expressly agreed in writing.
The agreed scope identifies the work Comfy will perform and the work you must arrange separately.
Customer Responsibilities
Unless expressly included in our written scope, you are responsible for investigating, obtaining and paying for requirements relevant to your property and intended use, including:
- Council, planning and building approvals.
- Permits, registrations and occupancy permissions.
- Site assessments, surveys and professional advice.
- Foundations, anchoring and site preparation.
- Utility connections and related approvals.
- Bushfire, flood, access and other site-specific requirements.
- Trailer registration and lawful transport or use, where applicable.
Complete these checks before ordering and tell us your intended use. We will accurately describe the product classification and known limitations and provide the documents we agree to supply.
Customer approval responsibilities do not override an approval condition expressly included in your contract, representations we make, fitness-for-purpose obligations or duties imposed on a supplier or installer by law.
Purchasing a unit or placing it on a trailer does not automatically establish permission to install or occupy it.
Product Classification
Our standard expandable range is not sold as Class 1a buildings. Our separately identified Class 1a range has different specifications and documentation.
DIY kits include only the components and documents stated in your quotation.
Individual component certificates do not, by themselves, establish approval of the complete building for a particular property.
Installation Services
Installation may be available depending on the product, location and circumstances.
Before taking payment for regulated work or commencing it, we will provide the required written contract, applicable cooling-off notices, lawful payment schedule and evidence of required licensing, registration and insurance. We will not treat these website policies as a substitute for those requirements.
The scope will identify responsibility for assembly, levelling, anchoring, foundations, finishing, utility connections and relevant inspections.
Electrical, plumbing, gas and other regulated work must be performed by appropriately licensed persons where required.
Where we refer an independent installer, we will explain whether you contract directly with that installer or whether Comfy is responsible for the agreed work.
Responsibility for Agreed Work
Comfy does not undertake approval, registration, certification or site-management services unless expressly agreed in writing.
Comfy remains responsible for supplying the agreed products, accurately describing them and performing services within its agreed scope with the care and skill required by law.
Customer responsibilities do not exclude Comfy’s liability for its own breach, misleading representations, defective products or installation work for which it is responsible.